Husband and wife team Tim and Suzanne Davy have seen rapid expansion in the growth of their business, Moorland Contract Cleaning (MCC) since its formation in 2012.
The business has reached a significant stage in its evolution coinciding with a recent move to new headquarters in an iconic refurbished building in the Staffordshire Moorlands.
The growth has been no accident but is the result of years of business experience and some canny decisions along the way.
Tim, who hails from Boston in Lincolnshire, has been involved with cleaning since leaving school. Showing early entrepreneurial flare by starting his own window cleaning business at 15.
He went on to a cleaning job in a Rank Hovis Bakery in Scarborough. When the bakery was closed he quickly moved in to contract cleaning and became a representative for janitorial supplies.
Tim’s talents were recognised, and he moved onwards and upwards to become a director with responsibility for contracts totalling several millions of pounds.
In 2004 Tim set up a retail cleaning business with a partner. The business grew quickly to become a national concern.
Suzanne meanwhile had taken a different career path. Born in Macclesfield, she went to school and sixth form in South Manchester, going on to train as a stockbroker in Manchester.
However, by the age of 25 she had had enough of moving money around and decided to follow a long-harboured desire to join the Royal Navy. Signing on for eight years as a Warfare Officer serving on type 22 frigates, as well as navigating offshore patrol vessels in the Fishery Protection Squadron.
Back on dry land in 2000, Suzanne joined Securicor Guarding, moving on to a large corporate wear supplier and then a software company before redundancy in 2009.
The pair had met in 2001, married in 2003 and in 2010 Suzanne joined Tim in business.
Managing larger national cleaning contracts was beginning to take its toll they decided to regionalize the business. Having moved to Leek in 2007, they saw an opportunity to concentrate on business on their doorstep in Staffordshire, and Moorland Contract Cleaning was born in 2012.
The company has grown from over the past six years to a 170-employee operation working in over 80 customer locations. Customers tend to be in a 25-mile radius with a few exceptions in Yorkshire and the East Midlands.
2018 saw a move from a small office at home to brand new headquarters at Daisy Bank House in Cheadle, a former nursing home which has been converted to business use by Cheadle based Hewitt & Carr Architects (HCA).
The move has coincided with investment in IT and vehicles and has allowed MCC to create two full-time office-based positions to facilitate future growth.
Suzanne said: “Having committed to new offices at Daisy Bank House from the start we were able to have an influence on how our space was laid out were able to follow a bespoke approach to configuring the space for our specific needs.
“We already had a great relationship with Natalie Hewitt and Mark Carr, directors at HCA so it was easy for us to follow the project from inception in March to moving in in August 2018.”
Tim added: “On reflection it’s been an incredible journey to arrive where we are today. I’ve spent all my working life putting in long hours and always building business based on it being all about the customer. We pride ourselves on being hands-on and visible to customers and stakeholders.
“We are experiencing rapid growth, but this is never at the expense of service delivery or support for employees and clients. We pride ourselves on the fact that customers can always talk to the decision maker by phone or by us travelling to their premises.”
MCC puts store in being integrated in the local business community. Suzanne has put a good deal of effort into making connections and building strong relationships with other businesses and clients.
Suzanne became President of the Staffordshire Moorlands Chamber of Commerce in 2017, a role which she will continue until late 2019.
Suzanne added: “It’s been an honour to be elected President of my local Chamber of Commerce. The Chamber shares the same vision as our business in striving for growth through sustainable relationships and in increasing the prosperity of the local economy.”
So, what is the secret of a husband and wife team building a successful business? A prospect that may strike fear and dread in many a married couple.
“Well defined roles!”, said Suzanne emphatically. “Tim looks after the operational service delivery whilst I deal with the commercial aspects including finance, compliance, HR and marketing.”
Tim added: “As the business has grown it has taken on a life of its own, however we both retain a clarity and focus of where we are heading. We are now extremely well positioned to continue onwards with the next phase of our growth plan.”